Reference

Privacy Policy for Your Account

This page explains how we collect and use account details, device data, cookies, and payment references when you interact with kolkatafat.

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kolkatafat Privacy Policy for Your Account
HELP CHANNELS HERE

How To Reach Our Policy Team

If you want a copy of the data linked to your account, want a correction, or want us to close a record where local law permits, send a message through the account help form or write to the address shown in your profile area. Include the phone number or email used on the account so we can match the request quickly and respond in the same language you used with us.

Team online

Email request

Write from the email linked to your account and include the change you want. We use that match to protect your record and answer within the contact window shown after you submit the form.

In-account form

Use the signed-in form for corrections, access questions, or removal requests. The form keeps the thread tied to your profile so we can process it without asking you to repeat details.

Profile contact

If you only have a phone number on file, send the request from that number in the account area. We will use it to confirm the profile before any change is made.

DATA HANDLING CHECK

How We Handle Data Safely

We limit access to account records to staff who need it for support, fraud checks, or legal requests, and we log changes so the history stays clear.

Collected data

We keep the profile details you submit, the device and browser signals that arrive with each visit, and the transaction reference tied to each payment method. That lets us match records without asking for the same detail twice.

Cookie use

Cookies remember your sign-in state, language choice, and session timing. They also help us spot repeated failed logins or unusual request patterns, so we can stop abuse without storing more than we need.

Account safety

We expect you to keep your password private and to sign out after use on shared devices. If you think someone else reached your account, tell us at once so we can check the session history.

Retention period

We keep records only for the period needed to run the account, settle a payment trace, or meet a legal duty. When that period ends, we delete or anonymise the record where the law allows.

Your request

You can ask for a copy, correction, or removal of data tied to your account. We may ask for a matching detail from your profile so we can protect the record from false changes.

Contact trail

Send policy questions through the contact route in your profile, or use the email shown there if you cannot sign in. We keep a short service trail so we can prove what was answered and when.

Common Privacy Questions For Your Account

These questions cover what we collect, how we use it, and how you can ask for a change. The answers stay focused on account records, cookies, payment references, and contact paths, because those are the parts that matter when you want to understand your privacy settings. Where access or eligibility matters, the rule depends on local law and is available where local law permits.

We collect the details you enter on the form, plus device, browser, and session signals that arrive during use. We also keep payment references when you use UPI, Paytm, PhonePe, or Google Pay.

Cookies keep your sign-in state, language choice, and session flow in place. They also help us notice repeated failed logins or strange request patterns, which supports account protection and smoother return visits.

We keep records only for the time needed to run the account, handle a payment trace, answer a request, or meet a legal duty. After that, we delete or anonymise them where local law allows.

Yes. Send the request from the contact route in your profile and include the phone number or email on the account. We may ask for a matching detail before making any change.

We keep the transaction reference, date, amount, and status so we can match the record to your account. We do not need to store more than the trace needed for settlement or dispute checks.

You can ask us to remove data that is no longer needed for account handling or legal duty. Where local law permits, we will close out the record or narrow what we keep.

Use the contact path shown in your account area or send the email listed there. Tell us what part of the policy you want to discuss, and we will reply in the same language you used.

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